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All Care (GB) Ltd - Southampton Branch Good

This service was previously registered at a different address - see old profile

We are carrying out a review of quality at All Care (GB) Ltd - Southampton Branch. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 10 February 2017

This announced inspection took place on 17 and 22 November 2016. All Care (GB) Ltd Southampton Branch is part of the Clece Care services group. The agency provides a domiciliary care service to enable people living in Hedge End, Eastleigh and Hamble to maintain their independence at home. At the time of our inspection there were 349 people using the service, who had a range of health and social care needs. Some people were being supported to live with dementia whilst others were supported with specific health conditions including epilepsy, diabetes, sensory impairments, multiple sclerosis, and mental health diagnoses. People using the service had a range of needs from social care visits to check on their wellbeing to full personal care with the assistance of two care staff. The agency also provided a live in care service.

There was an experienced registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The agency was last inspected in March 2015. There were no breaches of legal requirements then and we did not identify any breaches in legal requirements during this inspection.

Overall people were very satisfied with the agency. People told us they felt safely cared for. Staff were trained in how to recognise potential abuse and knew what procedures to follow to keep people safe. Environmental risks and risk to people's health or wellbeing were assessed and action was taken where necessary to ensure people were provided with safe care and support, for example equipment was requested to ensure staff could help people to move safely.

There were sufficient numbers of staff employed to meet people's needs and staff recruitment procedures were robust to help ensure only suitable staff were employed. New staff received a thorough induction and were supported by more experienced and senior staff to help them to understand their role. Established staff continued to receive regular training and support to ensure their skills and knowledge remained up to date.

People's health, medicines and nutritional needs were known and staff followed guidance in people's care plans to ensure they provided effective and consistent support. People were consulted about their care and support needs and were involved in the planning and review of their care. People's wishes and preferences were respected as much as possible and staff had a good understanding of the principles within the Mental Capacity Act 2005 which helped to protect people's rights.

Staff were kind and caring.They treated people with respect and understood the importance of maintaining confidentiality. Care planning was flexible and staff encouraged people to be as independent as possible.

The agency listened to people's views. Any comments or complaints were taken seriously and were responded to quickly. The agency was well structured and staff were clear about their own and other's role and responsibilities. Staff and managers clearly took a pride in their job.

There were effective quality assurance processes in place to help to ensure the service was delivered to a consistently good standard

Inspection areas

Safe

Good

Updated 10 February 2017

The service was safe.

People felt safely cared for.

Staff understood how to protect people from the risk of abuse and took action where necessary to reduce any risk to people's health or safety.

There were sufficient numbers of safely recruited staff to meet people's care needs and to assist them to take their prescribed medicines.

Effective

Good

Updated 10 February 2017

The service was effective.

People were cared for by staff who were well trained and supported in their role.

People's human rights were protected because staff included the principles of the Mental Capacity Act within their work practice.

People were supported to eat and drink in line with their nutritional needs and were assisted by staff to access relevant healthcare services.

Caring

Good

Updated 10 February 2017

The service was caring.

Care was provided in a kind and caring manner.

People were involved in planning their care which was delivered by staff in a way that respected their privacy and dignity.

Responsive

Good

Updated 10 February 2017

The service was responsive.

People were involved in their care assessment and staff were

aware of their care needs and of the things important to them.

People knew how to share their concerns which were listened to and acted on.

Well-led

Good

Updated 10 February 2017

The service was well led

The agency was well managed and well structured. Staff had a good understanding of their role and responsibilities.

There were effective quality assurance processes in place to ensure the agency provided a consistently good standard of care and support.