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All Care (GB) Ltd - Southampton Branch Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 October 2019

About the service

All Care (GB) Southampton Branch is a domiciliary care service providing personal care and support to people with a range of physical and health conditions living in their own homes. At the time of the inspection 290 people were receiving care and support. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were provided with safe care. Staff understood their responsibilities to safeguard people and had raised concerns where necessary. Risk to people's health and safety had been assessed and measures had been put in place to mitigate those identified. There were sufficient numbers of safely recruited staff deployed to meet people's collective needs. Staff managed people's medicines safely and ensured infection control policies and procedures were followed.

People were provided with effective care. People's physical, mental and social needs were assessed and understood. The agency had developed an electronic recording system which helped them to monitor the service more effectively and which helped staff to respond quickly to any changes in people's assessed needs.

Staff were well supported and training provided ensured staff understood health and safety protocols. More specific training also helped staff to care for people's particular health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The agency worked cooperatively with other agencies to ensure people's needs were met.

The service was caring. Staff knew about people's preferences and wishes and people were invited to express their views about how they wished to receive their care. Privacy and dignity were respected.

The service was responsive. Care planning was personalised and people's communication needs were assessed. Information could be provided in an accessible format. The agency worked hard to support charities and to include people, especially if they were socially isolated, in community events. Complaints were addressed in line with company policy. Staff worked alongside health care professionals to provide good support to people at the end of their lives.

The service was well managed and well led. There was an open and inclusive culture and the registered manager led by example. There was a clear management structure and staff were clear about their roles and responsibilities. Robust quality assurance processes helped to ensure the service provided a good standard of care and improvements were made when any shortfalls had been identified.

Rating at last inspection

The last rating for this service was Good (published 10 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

we will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme . If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 October 2019

The service was well-led.

Details are in our well-Led findings below.