Our current view of the service
Updated
12 September 2025
Date of inspection: 07 October to 14 October 2025. Linden Grange is a care home providing personal care and accommodation for up to 35 adults living with dementia. The service is registered to support up to 35 people. At the time of our inspection visit there were 33 people living at the home.
During this inspection we spoke with people who lived at the service, their relatives, staff, the registered manager, the nominated individual and a provider representative. We also sought feedback from other healthcare professionals.
The provider did not always have appropriate checks in place to ensure furniture was always safely secured to walls. We found some areas of care needed to be developed further. This included medicine management to ensure people always received their medicines as prescribed. The provider took immediate action to address this.
People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated people as individuals and supported their personal preferences. People had choice in their care and were encouraged to maintain important relationships with family and friends. Staff responded to people in a timely way.
Staff reviewed people’s assessments taking account of people’s communication, personal and health needs. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when people accessed or moved services. They monitored people’s health to support healthy living.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and said they were treated fairly and worked in an environment, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.
People's experience of the service
Updated
12 September 2025
People and their relatives were positive about the quality of care. People felt safe and several relatives said it would be a home they would recommend. One relative said, “If I end up in the same position as [Relative] this is the home I want to go in. With those staff they are brilliant.” Another relative said, “I am happy that [Relative] is here, I don’t worry so much about them now.” A further relative told us, “I would recommend this home; [Relative] is happy here.”
Several people described how staff treated them kindly. Comments included: “The staff always have a smile for you and would help you if you need them”, “If you want anything for example something from the shop, they will get it for you” and “The staff respect you and care for you well.” One relative said, “In life it’s nice to be nice and no-one is too important to be kind, that’s how I feel about the staff here.”
Staff made sure any personal care was done sensitively, preserving people’s privacy and dignity. One relative said, “They treat [Relative] with such respect. They dress her lovely and put a bow in her hair. They make my [Relative] a human being.”
People and their relatives also said the service provided lots of interesting activities to keep people physically and mentally active. People’s choices were respected. One person said, “I prefer to watch television in my room, but I do come out for my meals, it is an enjoyable time.”
People and their relatives felt able to complain. One relative said, “The manager is approachable and absolutely amazing, they have a caring heart.”
People told us they were supported to maintain their independence. One relative told us, “[Relative] is encouraged to be independent, but the carers are there if they need them.”
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
People knew staff and leaders well. One relative explained, “The staff sit and speak to residents and also have dinner with them.”