You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service: This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older and younger adults. At the time of our inspection of 16 and 18 April 2019, there were 37 people using the service.

People’s experience of using this service:

People who used the service told us they were happy with the service they received. People told us they shared good relationships with their care workers. People were supported by care workers who were skilled, motivated and caring.

The service had a system to ensure all care visits were completed. There had been some issues with staffing levels, this was being addressed. The systems for recruiting staff were safe.

Care workers supported people to keep safe, and acted when necessary to prevent any harm or abuse. Where required, people received safe support with their medicines.

People were consulted over their care needs and encouraged to make their own decisions. Care plans were person centred. Staff were responsive in identifying and reviewing changes.

There was a complaints procedure in place. People’s views were encouraged and used to drive improvement.

The service was well run and there were systems to assess and monitor the service and continuously improve.

Rating at last inspection: This was the first inspection for this service at this location. They had moved address in June 2018. The previous inspection at their former address was published 21 October 2016 and the service was rated good.

Why we inspected: This inspection took place as part of our planned programme of comprehensive inspections.

Follow up: We will continue to monitor this service according to our inspection schedule.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was well-led.

Details are in our Well-Led findings below.