• Care Home
  • Care home

Janet Fay House

Overall: Good

1 Strensham Hill, Moseley, Birmingham, West Midlands, B13 8AG (0121) 450 7985

Provided and run by:
Servol Community Services

Latest inspection summary

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Background to this inspection

Updated 20 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 23 March 2021 and was announced.

Overall inspection


Updated 20 April 2021

About the service:

Janet Fay House is a care home that provides accommodation and personal care for up to eight people with mental health needs.

People’s experience of using this service:

People continued to receive safe care and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support the people safely. People received their medicines as it was prescribed. Staff followed infection control guidance and had access to personal protective equipment.

People continued to receive effective care. Staff were supported and had the skills and knowledge to meet people’s needs. The provider followed the principles of the Mental Capacity Act (2005). Peoples’ nutritional needs were met and they accessed health care when needed. The environment met people’s needs but refurbishment was needed of some areas. One person lived in a self-contained flat and this enabled them to be more independent.

People continued to receive care from staff who were kind and caring. Staff supported and encouraged them to be involve in how decisions were made about their support. Staff respected people’s privacy dignity and independence.

People continued to receive responsive care. Their support needs were assessed and planned with their involvement to ensure they received the support they needed. People were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaint process which people were aware of.

The service continued to be well managed. The registered manager was due to leave the service and arrangements were in place to recruit a new manager. Spot checks and audits were taking place to ensure the quality of the service was maintained.

Rating at last inspection:

Rated Good (Report published July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.