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Bushmead Court Management Limited

Overall: Good read more about inspection ratings

Hancock Drive, Luton, Bedfordshire, LU2 7GY (01582) 481455

Provided and run by:
Bushmead Court Management Limited

Latest inspection summary

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Background to this inspection

Updated 24 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector and one expert by experience carried out this inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type: Bushmead Court Management Limited provides personal care to people in their own home. The service is situated in Bushmead Court Housing scheme and provides 24-hour care and support to people who live in their own flats.

On the day of our inspection 17 people were being provided with 'personal care', help with tasks related to personal hygiene and eating. We also considered any wider social care provided.

Notice of inspection: We gave the service 72 hours’ notice of the inspection as we needed to make sure that people were happy to be visited by us in their own homes.

What we did: The inspector and expert by experience visited Bushmead Court on 17 April 2019 to see the people being supported and their relatives. We also visited to see staff and to review care records and policies and procedures. The inspector visited Bushmead Court again on 30 April 2019 to speak to the registered manager and review further documents.

Before the inspection we gathered and reviewed information that we received from the provider on the provider information return (PIR). This is a document that the provider sent us saying how they were meeting the regulations, identified any key achievements and any plans for improvement. We also reviewed all information received from external sources such as the local authority and reviews of the service.

During the inspection we spoke with five people using the service, six relatives, three care staff, two duty managers, two visiting professionals, the registered manager, the service manager and the nominated individual. We gathered information from four care files which included all aspects of care and risk. We looked at two staff files including all aspects of recruitment, supervisions, and training records. We also looked at records of accidents, incidents and complaints, audits, surveys and minutes of staff and professional meetings and policies and procedures relating to the management of the service.

After the inspection we received further evidence from the registered manager that they were taking action about what we discussed with them during the inspection process.

Overall inspection

Good

Updated 24 May 2019

About the service: Bushmead Court Management Limited provides personal care to people in their own home. The service is situated in Bushmead Court Housing scheme and provides 24-hour care and support to people who live in their own flats.

People’s experience of using this service: People were positive about the care they received at the service. One person told us, ‘‘This is a good place, run by good people. I would definitely recommend this place.’’

People were treated with kindness, respect and compassion. People were involved in their care planning and received personalised care which was tailored to their choices, preferences, likes and dislikes.

People were supported to remain independent in their own homes and their privacy and dignity was respected.

People were protected from harm and abuse in all areas of their care including the administration of medicines. We have made a recommendation to the service about best practice managing topical medicines.

Staff recruitment procedures were thorough and people received care from a consistent staff team.

Staff were trained and knowledgeable to carry out their job roles effectively.

People received support from healthcare professionals. Staff worked well with these professionals to ensure that people received the support they needed.

Complaints were addressed promptly and to people’s satisfaction.

People were supported with dignity and respect at the end of their lives.

People were positive about the manager and management team at the service.

Audits were completed and used to continually improve the service

The manager and staff team were passionate about providing high quality person centred care.

The previous registered manager had left their job role and had not de-registered with the Care Quality Commission. The current manager had started working at the service however had not registered with the Care Quality Commission. We therefore applied a limiter, which meant that Well-led was rated 'Requires Improvement'.

Rating at last inspection: Good (report published 01/03/2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence continued to support the rating of good. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.