Homecare Plus Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first full assessment for this registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were comprehensive enough to provide staff with guidance on how to meet people’s needs, including their protected characteristics and individual communication needs.

Some staff told us support plans were generally good but lacked some guidance around how to manage some behaviours which challenge the service. The provider sent us updated information on how they had addressed this.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff used nationally recognised assessment tools to ensure people received the support they needed. Support was provided in line with right support, right care, right culture.

People were supported with food and drinks in line with their preferences and dietary needs. A person said, “Food is lovely. I help to make my own sometimes. I get things I like to eat.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People’s care and support records confirmed referrals to external health and social care professionals were made when required. Relatives confirmed they were involved in meetings about the care and support provided. A relative said, “We have regular contact with [staff member] who is very good.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care and support records showed various appointments had been attended for a range of healthcare issues, with follow up appointments monitored. A relative said, “They keep him very fit and active; very healthy.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Evidence was available to confirm people had achieved positive outcomes. For example, one person would only use a car for transport. Staff encourage them to walk or use other forms of transport, including buses or metro. Other people were supported to enhance their daily living skills, including preparing meals and tidying their rooms.

The provider explained to people and their representatives about their rights around consent and respected these when delivering person-centred care and treatment.

Trained staff demonstrated their understanding of the Mental Capacity Act (MCA) 2005, and the importance of asking people to make choices and respecting this choice. This included awaiting consent, whether it be through people’s words, vocalisation, body language and or facial expressions, before supporting them.

The staff worked with other agencies to undertake assessments to determine people’s capacity and best interests’ decisions were made. Where restrictions were required, these were made in line with the Mental Capacity Act.