Homecare Plus Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and

treated them with compassion, kindness, dignity and respect.

This is the first full assessment for this registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff treated colleagues from other organisations with respect. Staff appeared to know people well. We observed considerate and positive interactions between staff and people. Comments from relatives included, “They (staff) are very respectful and lovely” and “The support to (person) is excellent and I’m very happy.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We observed people participating in things they wanted to do. This included sitting watching evening TV and having an evening meal they had chosen. Another person had recently returned from a shopping trip.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives told us people had choice and independence was promoted. A relative said, “They have an input to everything. They even chose the wallpaper for their bedroom, and the furniture. All the rooms have a different décor, and they have lots of choice.”

People were supported to experience a range of activities, including involvement in the local community. A relative said, “They now live with other people and there is a lot going on; I hope this continues. I have no reason to think it won't, as staff are very encouraging and engaging in doing things.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s records guided staff on when to raise a concern and seek professional advice. Staff noted when a person needed more support, getting anxious or becoming unwell and acted immediately. A relative explained the communication plan for their relative, was used by staff to help them look for signs of distress or pain as the person was unable to communicate. They confirmed it worked well to identify any changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported and had regular team meetings, handovers and supervisions, where they could discuss their job roles, and any support needed to help promote a good work/life balance. Managers and staff spoke about the importance of maintaining a cohesive and well supported team. A staff member said, “(At meetings with the registered manager) we could share concerns about the service user and how we could improve so that we all work together. We are also greatly encouraged to contact the office if we have concerns as well. They are great at helping us to give the best possible care.”