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Inspection Summary


Overall summary & rating

Good

Updated 2 March 2019

About the service:

• Alina Homecare - Rustington is situated in Rustington, West Sussex. The provider, Alina Homecare, own services within the South of England. They provide disability support, live-in care and domiciliary care. Alina Homecare – Rustington provides support for 100 people, 98 of whom received the regulated activity of personal care. For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• People and their relatives consistently told us that the service had impacted their lives in a positive way.

• People spoke fondly of the staff and told us that they were kind, caring and compassionate.

• People were supported to remain safe.

• Staff maintained infection prevention and control.

• Sufficient staff ensured that people received their care visits.

• Staff had the right skills and experiences to meet people’s needs.

• People and their relatives told us that they felt safe and reassured by the support that was provided.

• People were involved in their care. Their wishes and preferences identified and respected.

• Staff were responsive to people’s needs and care was adapted to ensure people were at the centre of any decisions made.

• A person-centred culture was created by the provider and shared by all staff.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Robust quality assurance processes helped ensure the service was effective and met people’s needs.

• More information can be found within the full report.

Rating at last inspection:

• At the last inspection the service was rated as Good. (Published on 23 September 2016). At this inspection on 4 February 2019, the overall rating for the service has remained Good.

Why we inspected:

• This was a planned, announced comprehensive inspection to confirm that the service remained Good.

Follow up:

• We will continue to monitor the intelligence we receive about this service and plan to inspect in line with our re-inspection schedule for those services rated as Good.

Inspection areas

Safe

Good

Updated 2 March 2019

The service remained Good

Details are in our Safe findings below.

Effective

Good

Updated 2 March 2019

The service remained Good

Details are in our Effective findings below

Caring

Good

Updated 2 March 2019

The service remained Good

Details are in our Caring findings below

Responsive

Good

Updated 2 March 2019

The service remained Good

Details are in our Responsive findings below

Well-led

Good

Updated 2 March 2019

The service remained Good

Details are in our Well-Led findings below.