Midway Supported Services Worcestershire

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated Good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care records were detailed about people’s likes, dislikes, personalities and life histories. We found staff had knowledge of people’s interests and encouraged people to have control over their day to day care and support. One person was keen to show their memory book, they told us about the trips, holidays and concerts they had been too and spoke fondly of the staff who supported them.

The provider understood the diverse health and care needs of people and their local community which ensured care was coordinated, flexible and responsive to people’s individual preferences and needs.

The provider was working with people in the local community to educate and promote the integration of the people in the service into their local community. One person who had moved from a more restrictive environment had now been supported to join a local library and was accessing this community facility with staff.

There was an approach that followed the principles of the Accessible Information Standard. The provider and registered manager ensured information was presented in a way that reflected people’s preferred methods of communication, including pictures and objects of reference. The provision of information was tailored to the person, and this was demonstrated during the inspection as people were able to access and show the information they wanted in a format that was clear to them. One person had a sand timer that was turned over to indicate starting to prepare for the nighttime routines and bedtime. The person showed us the routine and how this was part of their bedtime routine.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The service had developed and been shaped with a focus on promoting people's ownership and involvement in how the service looked and performed. There were systems to encourage people’s feedback on care including surveys and resident meetings. People told us they were able to speak with staff and raise any concerns directly.

The provider ensured people could access the care, support and treatment they needed when they needed it. People were supported to access a range of healthcare services and treatment when they needed it. The registered manager and staff team promoted equity in access to services for all people in the service.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff had training in Equality, Diversity and Human rights and understood their responsibilities in ensuring people’s equity in experiences and outcomes.

People had support to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Some people had their end of life wishes and preferences documented, helping to ensure their choices could be understood and respected.