Midway Supported Services Worcestershire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were kind and caring. One person said, “I love my staff they are very nice” another person said, “They (staff) are great the best!”

We saw that staff were respectful of people’s dignity and made sure people felt valued and cared for.

The service had a focus on providing person centred care and promoting the people living there as individuals. We found care records not only contained people’s health information but also contained information about people’s personalities and individual interests and histories. People told us they felt valued as individuals.

The provider promoted people’s independence, people knew their rights and had choice and control over their own care, treatment and wellbeing.

Feedback from people using the service and our observations demonstrated that people were supported to have control and choice in their care.

The provider and management team ensured people’s immediate needs were responded to. Where there had been changes observed in a person’s health the registered manger had contacted relevant professionals for advice and where required made referrals to ensure people received timely support from the right services. Where changes to care and support had been identified staff adapted and worked in line with new guidance helping to ensure people continued to received the right care.

People told us they had their health needs met in a way that was effective and timely. One person said, “When I am poorly, they take me to the doctor.”

The registered manager told us they were focussed on ensuring staff were supported and made to feel part of a team. All staff we spoke with were positive about their roles and felt supported by the management team.

There were systems of communication to ensure important messages were communicated quickly to staff and there were regular supervisions for staff.