BPJ Case Management Limited

Updated 4 November 2025

Date of Assessment: 23 January 2026 to 4 February 2026. This service is a Homecare agency, registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including people with acquired brain injury. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. Where they do, we also consider any wider social care provided. At the time of the assessment there were 3 people receiving regulated activity.

There was an open and inclusive culture. Staff were supported through regular supervision, reflective practice and access to relevant training. Medicines were managed safely. Assessments and care records were detailed, person‑centred, and ensured people were supported in a way that kept them safe and respected things that were important to them. They reflected people’s goals, preferences, routines and risks. Staff teams were organised so that they worked solely with a particular individual. The provider collaborated effectively with health and social care partners, ensuring continuity of care and well‑coordinated support. Managers and staff had a clear understanding of the Mental Capacity Act (MCA) 2005. Staff reported feeling very valued, respected and enabled. They told us managers were caring, flexible and supportive.

Leadership was strong, visible and values‑driven. The registered manager and senior managers shared clear values that were centred on safety, dignity and independence. They all demonstrated a commitment to person centred, high‑quality care. All staff we spoke with consistently reflected these values in practice. There was strong oversight of risk, quality and staff well-being. Governance and oversight systems were well‑developed and embedded. Partnership working was well‑established with strong links across health, therapy, legal and community teams. The service demonstrated a culture of continuous learning, reflective practice and innovation.

Updated 4 November 2025

People told us their experience of the service was positive, with care that was reliable, well‑organised and centred on enhancing well-being, independence and quality of life. One person said of managers and staff, “They are all very friendly. They are always helpful. They are approachable and easy to talk to.” People told us they felt safe with the staff who supported them. One person said, “I do because I trust them all. They are good at their jobs.” The service promoted independence, choice and control, ensuring people were fully involved in decisions about their care. A person said, “I feel involved. I can make decisions.”

Care was delivered in a respectful, compassionate and dignified way. Staff knew people well and provided support that was sensitive, responsive and aligned to what mattered most to each individual. A person said, “I feel they [managers and staff] have a really good understanding of what we need. They treat us like actual human beings. They know how difficult it has been for me to accept care. It is very individualised. They have been really supportive.”

People were involved in all decisions about their care and support. They told us, “They [staff] talk through what they are doing” and “If they [staff] need to ask me, they do. They are clued up about what is right for me and seek the appropriate help if needed.” There were regular reviews and opportunities to give feedback and clear routes to raise concerns, with managers acting promptly when required. The service promoted equity of access and outcomes, making reasonable adjustments for sensory and accessibility needs and tailoring support to reduce inequality.

People spoke very positively about the registered manager, senior managers and staff. They told us the service was well run and managed. They said, “They [BPJ] seem very professional. Very organised” and “I have a lot of confidence in them.”