Birkinshaw Aesthetics and Wellbeing Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This is the first assessment for this service since its registration with CQC. This key question has been rated as Good.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, and wellbeing needs with them. At an initial consultation the provider carried out an in-depth assessment of the service user which included their medical history, and details regarding their presenting condition. Following this the service worked with them to discuss treatment options. Our review of clinical records showed that the provider discussed individual benefits, risks and side effects with service users, prior to treatment. Where the service identified that they could not effectively support the service user they examined other routes such as signposting to other services.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider undertook clinical audits which assessed adherence to best practice guidance, and we saw from these audits that the service was compliant with this guidance.

Following a consultation the provider would send a letter to the service user’s GP, but we saw that these did not always include in-depth information. There were no dates on letters sent to GPs, so it was not clear whether these were sent in a timely manner. Some letters also included differing information on doses of medicines being prescribed, and dates of administration of injections.

The provider told us they met regularly with professionals from similar services to share insights and learning.

The provider supported service users to manage their health and wellbeing to maximise their independence, choice and control. The provider focussed on identifying risks to service users’ health, and factors which may have impacted on the condition they had presented with, for example stress and lifestyle factors.

The provider routinely monitored care and treatment to support continuous improvement. They sought to achieve good clinical outcomes, which met the reasonable expectations of their service users. The provider monitored service users following treatment. This was achieved via planned follow-ups, and direct contact with service users.

The provider also used clinical audits to assess and monitor standards, to drive improvement.

The provider clearly understood and applied legislation relating to consent. They told us that due to the nature of the service, treatment and care was fully explained to service users, and this was corroborated by feedback we saw.

Consent was clearly documented in clinical records and mental capacity act training had been completed.