Birkinshaw Aesthetics and Wellbeing Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first assessment for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity.

If required, service users were able to bring friends, family or others for support during consultations and treatments.

Feedback from service users was positive about the way they were treated by the provider.

The provider treated service users as individuals, and made sure their care, support and treatment met their needs and preferences whenever possible. The provider told us that due to the nature of the service they worked closely with service users to understand and manage their expectations and their experience of care.

If required, the service was able to access translation and interpretation support to facilitate assessments and care delivery.

As an independent health provider, people chose to book into the service. There was an initial assessment of the needs of service users, followed by discussion of treatment options.

We saw that the provider’s website displayed information on charges for services.

The provider listened to and understood people’s needs, views and wishes. They responded to service user needs, and acted to minimise any discomfort, concern or distress. The provider worked with the service user throughout their time with the service, and carried out a detailed initial assessment of both immediate and ongoing needs.

Minimal medicines were kept onsite due to the nature of the service. Some emergency medicines were kept onsite, and the provider had assessed and documented the rationale for selecting these specific medicines. We saw that checks on emergency medicines were carried out and recorded regularly, and that basic life support training had been completed.

This quality statement is not relevant for this service and has not been assessed.