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Archived: For You Healthcare Limited Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 29 July 2016

For You Healthcare Limited provides a personal care service to older people living in their own homes in the Market Deeping and Stamford areas of South Lincolnshire. The service was first registered in September 2014 and started operating in September 2015.

We inspected the service on 27 June 2016. The inspection was announced. At the time of our inspection 13 people were receiving a personal care service.

There was a registered manager in post. A registered manager (the ‘manager’) is a person who has registered with CQC to manage the service. Like registered providers (the ‘provider’), they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CQC is required by law to monitor how a provider applies the Mental Capacity Act 2005 (MCA) and to report on what we find. Staff had received training in this area and demonstrated their understanding of how to support people who lacked the capacity to make some decisions for themselves.

The manager and staff knew every person who used the service and had established warm, friendly relationships with each of them. People’s individual care plans set out their needs and wishes in a high level of detail and were understood and followed by staff. Staff treated people with dignity and respect and encouraged them to maintain their independence. Staff had the knowledge and skills required to meet people’s individual needs effectively.

Staffing resources were managed carefully to ensure that staff had time to meet each person’s support needs and to interact with them socially. The provider had managed a recent period of short-staffing effectively, to ensure people continued to receive the care and support they required.

The manager service displayed an open and accountable management style which set the cultural tone in the service. Staff worked together in a friendly and supportive way. They enjoyed working for the provider and felt listened to by the manager.

The provider maintained a range of auditing and monitoring systems to ensure the care provided reflected people’s needs and preferences. The provider sought people’s opinions on the quality of the service and encouraged people to raise any concerns or suggestions directly with the manager.

The provider assessed any potential risks to people and staff and put preventive measures in place where required. Staff knew how to recognise and report any concerns to keep people safe from harm. People who needed staff assistance to take their medicines were supported safely and staff supported people to prepare food and drink of their choice.

Inspection areas

Safe

Good

Updated 29 July 2016

The service was safe.

The provider assessed any potential risks to people and staff and put preventive measures in place where these were required.

Staff knew how to recognise and report any concerns to keep people safe from harm.

Staffing resources were managed carefully to ensure that staff had time to meet each person’s support needs and to interact with them socially.

People who needed staff assistance to take their medicines were supported safely.

Effective

Good

Updated 29 July 2016

The service was effective.

Staff had the knowledge and skills to meet people’s needs.

Staff were aware of how to support people who lacked capacity to make some decisions for themselves.

Staff worked well with local healthcare services and supported people to access any specialist support they needed.

Staff assisted people to prepare food and drink of their choice

Caring

Good

Updated 29 July 2016

The service was caring.

Staff at all levels in the service had warm relationships with people and supported them in a friendly, helpful way.

Staff encouraged people to maintain their independence.

People were treated with dignity and respect.

Responsive

Good

Updated 29 July 2016

The service was responsive.

People received personalised care that was responsive to their changing needs.

Staff knew people as individuals and provided support in a ways that reflected their particular preferences and interests.

People knew how to raise concerns or complaints and were confident that the provider would respond effectively.

Well-led

Good

Updated 29 July 2016

The service was well-led.

The manager displayed an open and accountable management style which set the cultural tone in the service.

Staff worked together in a friendly and supportive way.

The provider sought people’s opinions on the quality of the service and encouraged people to raise any concerns or suggestions directly with the manager.

A range of auditing and monitoring systems was used to ensure the care provided reflected people’s needs and preferences.