The Care Quality Commission

Archived: Mulberry House

155a Wokingham Road, Earley, Reading, Berkshire, RG6 1LP (0118) 926 1544

Provided and run by:
Mr Satbir Singh Ahluwalia

All Inspections

1, 5 May 2011

During a routine inspection

Some people told us that they were not always treated with respect by staff. They told us this was because staff would sometimes speak to each other in a language that people living in the home could not understand. They said they were able to make choices about the care and support they were receiving.

People we spoke to told us they were involved in the decisions made about their care. They said they had been involved in the review of their care plan and had agreed to any changes made. They told us that they had no concerns or worries about the care they received. They said that they were kept fully informed and could approach staff if they were worried or concerned.

People told us that they were not happy with the choice and taste of meals provided at Mulberry House. They also told us that they were unhappy with the standard of cleanliness in the home and felt that this could improve. People told us that they wanted to see more of the manager and staff to have more time with them.