Our current view of the service
Updated
11 September 2026
Date of assessment: 11 September 2026 to 28 September 2026
Aark Health Limited provides care and support to people living in their own homes. Not everyone using Aark Health Limited received a CQC regulated activity; CQC only inspects when the service being received by people is within the definition of the regulated activity of ‘personal care’; such as help with tasks related to personal hygiene and eating. Where we do, we also consider any wider social care provided. At the time of the assessment, the service was supporting 8 people with personal care.
This assessment was carried out with a site visit to the office location on 14 September 2026.
Systems were in place to ensure people were safe when receiving care and support. Not all risk assessments were robust. The service recruited staff safely and pre-employment checks were completed. The service established systems to prevent the spread of infections. Staff had been trained to perform their roles effectively and systems were in place for staff to attend calls on time. Staff received regular supervisions and were supported by the management team. Protocols were not in place for medicines to be administered when needed such as paracetamols to ensure it was administered in a safe way.
People’s needs were assessed and they were involved in decisions about their care. Consent was sought from people prior to receiving care and support. Not all care plans were personalised to ensure people received person centred care consistently.
Staff were kind and caring towards people and had a positive relationship with them. Staff respected people’s privacy and dignity and encouraged people to be independent where possible.
Quality assurance systems provided oversight of the service. Leaders sought regular feedback from staff, people, and their relatives to foster a culture of continuous improvement.
People's experience of the service
Updated
11 September 2026
Relatives told us people were safe when receiving support from staff. A relative told us, “I cannot speak highly enough of them, we have had Caremark (Aark Health Limited) for two to three years and they are so good.”
Staff followed good infection control processes to ensure risks of infections was minimised. A relative told us, “‘They have their Caremark (Aark Health Limited) uniform on and will wear the gloves and aprons. They do wear the gloves when preparing food as well.”
Relatives told us carers came on time. A relative told us, “Their time is all accounted for, they stay for the full duration and do everything that is needed.”
People received continuity of care with familiar staff supporting them and the service accommodated people’s request on their preferences with staff members. A relative told us, “The care [person] has had from the carers has really made a huge difference and it really does help that the carers have been matched to meet [person] needs especially as they are from the same culture.”
People had a good relationship with staff and treated them with respect. A person commented, “They treat me with dignity and respect.” A relative told us, “They have a nice relationship with [person]. [Person] has built up trust with them, and I have confidence in what they do for her.”
Staff were trained to perform their roles effectively. A person commented, “They have to be well trained. I have very specific needs and specialist equipment that they need to know how to use.”
People were encouraged to be independent where possible. A relative told us, “They try and there have been some improvements. [Person] was dependent on the steady and couldn’t stand but he is now standing with a frame so that’s an improvement.”
We received positive feedback about the service. A relative told us, “‘I think that it is an excellent service that is provided, [management] are available via telephone, email and are very responsive. It is well organised and well managed. They put into practice what they say and do what the care plan says, it’s reassuring as I know that I am not caring for [person] alone.”