- GP practice
Blossom Health Gosport
Report from 30 January 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 24 to 27 February 2025.
Blossom Health Gosport is a GP practice and delivers service to 5,500 patients under a contract held with NHS England. The National General Practice Profiles states that the practice has a higher than average number of patients aged over sixty. Information published by Office for Health Improvement and Disparities shows that deprivation in the practice population group is in the 6th decile (6 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the practice, the context the practice was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This assessment covered the Safe, Effective, Caring, Responsive and Well-led key questions.
The practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Managers made sure staff received training and met regularly to maintain high-quality care. Staff had the skills, qualifications and experience required for their role.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.
People were involved in decisions about their care. The practice provided information people could understand. People knew how to give feedback and were confident the practice took it seriously and acted on it. The practice was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Some of the practice leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. The practice had an established Patient Participation Group.