Archived: Divers Care

Updated 9 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We undertook an unannounced focused inspection of Divers Care on 31 March 2017. This inspection was done to check that improvements to meet legal requirements planned by the provider after our 19 December 2016 inspection had been made. The service was inspected against one of the five questions we ask about services: Is the service safe. This was because the service was not meeting some legal requirements.

Prior to the inspection, we looked at all the information we held on the service including the last inspection report and notifications of significant events and safeguarding alerts. Notifications are for certain changes, events and incidents affecting the service or the people who use it that providers are required to notify us about.

The inspection was undertaken by a single inspector. During the inspection, we spoke with two field supervisors and looked at the recruitment files for six staff.

Updated 9 May 2017

We carried out an unannounced comprehensive inspection of this service on 19 December 2016. A breach of a legal requirement was found because the provider did always follow safe recruitment practices. This may have placed people at risk of unsafe care.

We undertook this focused inspection on 31 March 2017 to confirm that the provider now met the legal requirement. This report only covers our findings in relation to the requirement. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Divers Care on our website at www.cqc.org.uk.

Divers Care is a domiciliary care agency providing personal care and support to people living in their own homes. People using the service included adults with physical disabilities, adults with mental health needs, adults with long term health conditions and people over the age of 65 years. At the time of the inspection there were eight people using the service and nine staff.

The agency started operating in 2015 and the owner was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our focused inspection on 31 March 2017, we found that the provider had not made all the necessary improvements to meet the requirement.

The provider had failed to ensure that all staff had listed their previous employment and that gaps in their employment were accounted for.

Not all staff had two references and two people who worked previously with vulnerable adults or children did not have references from these employers.

Spot checks were being undertaken to monitor staff performance.