27 January 2017
During a routine inspection
At the last inspection on the 17 November 2014 the service was rated Good.
At this inspection we found the service remained Good.
Since the last inspection, the registered manager had left. The home was being managed and supported by a deputy manager and the provider. The deputy manager has submitted an application to apply to become registered manager for the home.
We found there were some systems in place to monitor and improve the quality of the service. However there was no effective auditing of the quality of service being provided. The provider told us she will look at adopting a new quality assurance tool for the service.
People's health and social care needs had been appropriately assessed. Care plans were person-centred, and specific to each person and their needs.
People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.
Relatives informed us that they were satisfied with the care provided. Relatives also told us that they were confident that people were safe in the home. However they raised some concerns about the variety and quality of food, the lack of activities and the cleanliness of the home. The deputy manager told us they regularly liaised with relatives about any issues they may not be happy with but would address these concerns.
Systems and processes were in place to help protect people from the risk of harm and abuse. Staff had received training in safeguarding adults and knew how to recognise and report any concerns or allegations of abuse. Systems were in place to make sure people received their medicines safely.
There was a record of essential maintenance carried out at the home. Bedrooms had been personalised with people's belongings to assist people to feel at home.
Staff had been carefully recruited and provided with induction and training to enable them to support people effectively. They had the necessary support, supervision and appraisals from management.
Further information is in the detailed findings below