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Inspection Summary

Overall summary & rating


Updated 7 October 2021

About the service

Care Promise Limited is a domiciliary care agency providing personal care to adults with a range of support needs in their own homes. At the time of the inspection they were supporting 51 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected by staff who continued to receive training to recognise and report on potential harm or abuse. Accident and incidents were recorded and monitored with any actions identified. People’s risks continued to be assessed and monitored and staff were aware of people’s individual risks.

People were supported by regular staff who continued to be safely recruited. People continued to receive their medicines safely. Staff received training on preventing infection, COVID-19 and in the use of personal protective equipment.

People continued to have their needs and preferences assessed and identified in line with guidance. Staff received training to support and meet people’s individual needs. People were supported to eat and drink and to maintain a balanced diet. Staff continued to work with health and social professionals and people had access to healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported and treated well by staff. People were involved in their care and included in any decisions made. Staff respected and promoted people’s privacy, dignity and independence, and people confirmed how caring and compassionate staff were.

People continued to receive personalised care which met their needs and preferences. People’s communication needs were assessed and identified, and the provider was aware of the Accessible Information Standard (AIS). People were supported to develop and maintain relationships, and staff spent time speaking with people on topics which were of an interest to them. People and relatives knew how to complain even though they had no concerns.

Managers and staff continued to share a positive culture which was open and honest and promoted good outcomes for people. People were supported by staff and managers who understood their roles and responsibilities. People and staff were engaged and involved in the service. The provider completed regular audits to make improvements to people’s care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 24 April 2019).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 7 October 2021

The service was safe.

Details are in our safe findings below.



Updated 7 October 2021

The service was effective.

Details are in our effective findings below.



Updated 7 October 2021

The service was caring.

Details are in our caring findings below.



Updated 7 October 2021

The service was responsive.

Details are in our responsive findings below.



Updated 7 October 2021

The service was well-led.

Details are in our well-Led findings below.