Beechwood Residential Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we did not rate this key question. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care provided was person-centred. Care plans were person-centred, based around the needs of individuals. People told us staff knew how to meet their needs. We observed staff interacting with people in a person-centred way. People told us they liked the activities they were supported with. One person said, “I go to college, I do arts and crafts."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The provider worked with people and their relatives to provide consistent and person-centred care. People’s needs were understood by staff.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Menu plans with pictures helped inform people about the food they were eating. There was information in people’s timetables in formats people could understand detailing what they did each week. Each person had information about their wishes detailing the support people would want at the end of their lives and this information had been produced in a way that helped people understand the choices they had.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were involved in developing and reviewing their care plans. They also attended monthly keyworker meetings with their keyworker to discuss issues of relevance to them. A person told us, “I have a meeting with [keyworker], we talked about my party.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People had access to a wide range of professionals including their GP’s, health screening services and regular access to advocacy. Staff ensure people maintained relationships with their families by facilitating the use of video calls so that family members could see and hear their loved ones.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were active members of their local community and had lived in the area for many years. Staff told us how people used local amenities and were active members of their local church which they had attended close to where they lived. As well as using the leisure facilities the local community offered staff told us that people also attended college during the week as part of their routines.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

At the time of inspection, no one using the service was receiving end of life care. This area was covered in people’s care plans and there was an End of Life policy to provide guidance about this. People also had their needs assessed around whether to attempt resuscitation if required.