Beechwood Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we did not rate this key question. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were aware of the importance of treating people with kindness and dignity, and of respecting their privacy. They told us how they did this. One staff member said, “We will close the door and curtains [when providing support with personal care].” People told us they were treated with kindness by staff, a person said, “I like living here” and described the staff as “nice."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. Care plans were person-centred, based around the needs of the individual. Staff had a good understanding of the needs of people and how to meet them. We observed staff treating people respectfully, meeting their needs, during our inspection. People told us they could do things they enjoyed, 1 person said, “I like baking cupcakes. I like colouring and going to the pub.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices over their daily lives. For example, a person told us they were able to make choices about what they ate. We saw staff offering people choices about food and drink during our inspection. Care plans set out what people could and couldn’t do for themselves, which helped staff to promote people’s independence. Staff told us how they did this, and also how they offered people choices. One staff member said, “[Person] will show with their hand what they want [to eat].” A person told us, “I like the food. The staff offer me what I like.”

The provider did not always listen to and understand people’s needs, views and wishes. Staff did not always respond to people’s needs in the moment or act to minimise any discomfort, concern or distress.

We used the Short Observational Framework for Inspection (SOFI) at this assessment. SOFI is a way of observing care to help us understand the experience of people who could not talk with us. During this observation 2 people were engaged in colouring with books and pens provided by staff. Over a 40 minute period staff failed to see through a lack of engagement that the 2 people had finished this task and appeared to be frustrated by this.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff told us about the support they received from the manager which helped them do their job. The manager told us about how they received support from peer support within the organisation and a number of sources and from people working in the local authority.