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Community Reablement Team (CRT) Good

Inspection Summary


Overall summary & rating

Good

Updated 7 February 2020

About the service

The Community Reablement Team (CRT) is part of the Intermediate Care Service which is delivered in partnership by Reading Borough Council and Berkshire Healthcare Foundation Trust. CRT provides a short-term flexible service for up to six weeks, for people who have been assessed as being able to benefit from a reablement programme. The service is delivered in people's own home or at the intermediate residential care centre. The service was supporting 98 people at the time of this inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People we spoke with told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. There were enough staff available to meet people's needs. People were supported to take their medicines independently where able. Incidents and accidents were reported, investigated and actions taken to prevent recurrence.

People’s needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. People told us staff respected their privacy and dignity.

Staff were knowledgeable about people’s support needs as well as people’s preferences for how they were cared for. People’s feedback was sought. Complaints were reported, investigated and resolved appropriately.

Systems were in place to monitor the quality of care provided and continuously improve the service. Staff spoke highly of the provider and said it was a good place to work. The service worked closely with other health and social care teams.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 12 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 February 2020

The service was well-led.

Details are in our well-led findings below.