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Community Reablement Team (CRT) Good

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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 16 May 2013
Inspection Report published 16 May 2013 PDF

Overview

Inspection carried out on 2 May 2013

During a routine inspection

During our previous inspection of the service in January 2013 we had indentified that the service was not meeting requirements in three areas of the 'Essential Standards of Quality and Safety'. We asked that improvements were made. During the inspection in May 2013 we found that changes and improvements had been made.

We found that people who used the service were involved in developing their care plans and signed to agree their care and treatment. One relative we spoke with told us �The care staff are wonderful and really support my husband and I� and �The equipment I needed to support my husband was arranged and put in place very quickly, which made the whole situation easier to bear�.

People�s care and welfare was protected because their care plans highlighted the exact care and treatment they required and included risk assessments where necessary. One person told us �Nothing is too much trouble and I could not speak more highly of the staff. They help me with everything I need�.

We found staff were recruited and supported appropriately. There were processes in place to ensure staff were suitably qualified or experienced before starting work. Staff we spoke with told us that they had been well supported through the recruitment and induction process.

People�s views were listened to and acted upon. The service managers reviewed the feedback on a monthly basis and issues or concerns were dealt with swiftly.