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Community Reablement Team (CRT) Good

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Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 20 February 2013
Inspection Report published 20 February 2013 PDF


Inspection carried out on 23 January 2013

During a routine inspection

We found people�s views and experiences were sometimes taken into account in the way the service was provided and delivered in relation to their care. However, people were not always provided with appropriate information.

People did not always experience care, treatment and support that met their needs and ensured their safety and welfare. This was because the care plans were not person centred and were sometimes missing at the initial visits to people using the service.

We saw that all staff had received safeguarding training. People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People we spoke with told us they were cared for by well trained staff.

People who use the service and staff were not routinely asked for their views about care and treatment. We found that the provider did not have an effective system to regularly assess and monitor the quality of service that people receive.