Care Champions Support Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated Good. This meant people’s outcomes were consistently good and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs regularly and their preferences were included as part of the care planning reviews. Records showed meetings were held with people and their relatives to discuss people’s support needs and identify if there were any changes. A relative told us, “When it comes to [person] care plan, we have to think about and look up what is good for [person], because [person] can make decisions on their own, so they respect what [person] feels like and how [person] feels like.” A staff member commented, “I always ask for their choices when delivering care. It is an important part of my role.”

A pre-assessment of people’s needs was carried out to determine if the service could support people’s needs safely and effectively through capturing key information on support needs and people’s preferences. People’s choices and preferences were included as part of assessments.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with good practice and standards.

People received evidence-based care and treatment. The registered manager told us people's care was based around what was important to people and according to their preferences to ensure evidence-based care and treatment could be delivered.

Care plans included the support people required with care and treatment and people’s likes and dislikes. Feedback was sought from people, relatives and staff to ensure evidence-based care and treatment was delivered.

The provider worked well across teams and services to support people.

Daily notes were completed after care was delivered to people, which included tasks completed and wellbeing of people to ensure continuity of care.

Staff told us they worked well with each other and external services and were supported by management. A staff member told us, “I do like working for them. I like the team, partnership of my colleagues and my manager. They are there when we need them. We gel very well as a team.”

Staff took part in regular supervisions with the management team to discuss their work and the service. Staff told us they could contact the management team whenever they needed. Records showed that lone working assessments had been completed to ensure staff were safe when going out to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff told us that people were always supported to live healthier lives. This included encouraging people to eat well and promoting independence.

The management team discussed people’s health and support needs with them and their families. They included information for staff about how to meet these needs within care plans. Staff monitored people’s health and wellbeing. Records showed staff had called health professionals when people were not feeling well. A relative told us, “There’s times when [person] was unwell and the carers knew what to do. They actually spoke to me after that, then I spoke to the doctors, and arranged for the social worker to review [person] just recently, at the beginning of this year, then the OT come in, they’ve given [person] a hospital bed, a dining chair and a shower chair.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent.

Staff recorded the care they provided in daily notes. Staff told us should there be any concerns then this would be shared with the management team and people’s families. The registered manager audited records to make sure care plans were followed and care was monitored.

Spot checks were also completed to monitor and improve outcomes.

The management team regularly contacted people and relatives to ask them if they were happy with their care and if they wanted any changes.

The provider told people about their rights around consent and respected these when delivering person-centred care.

Assessments had been completed to check if people had capacity to make decisions. People’s consent had been sought as part of these assessments.

Staff told us they would always request people’s consent where possible before doing any tasks. A staff member told us, “I always ask consent before providing support. They consent is very important.”