Care Champions Support Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff treated people with kindness and respect. A relative told us, “They are quite kind, yeah they are brilliant and [person] is quite friendly with them, [person] actually likes them.” Another relative commented, “It’s a fantastic relationship [person] has with the carers and I’m really, really happy.”

People’s privacy and dignity was respected. Care plans included information on the importance of ensuring people’s privacy and dignity was respected such as closing doors and using towels to cover people when supporting them with showers and creaming. Staff told us care and support were provided in private to ensure people’s dignity was respected. A staff member told us, “One of the most important part of our job is respecting privacy and dignity at all times. I knock on doors and always involve people in their care like change of clothing.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service involved people in the care planning process. Care plans included people’s ethnicity and protected characteristics.

Staff were knowledgeable about people’s individual needs and how to meet them. Care plans included people’s life stories and backgrounds, which meant staff were able to get to know people well and talked about their interests with them.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans included information about what people were able to do for themselves. This helped develop their independence. A staff member commented, “We encourage people to be independent because we would like for them not to be too dependent, so I promote independence based on how comfortable they are.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff and people using the service and relatives could contact the management team if needed anytime in an emergency. Contact details were available should people require emergency out of hours support. Daily notes were being completed to ensure staff on duty could monitor and respond to people’s changing needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff received ongoing training to help in their development to provide safe and effective care to people. Staff told us they were supported and morale was good. A staff member told us, “[Registered manager] has been a supportive hand in when I need help, she provides everything I need.”

A workplace health and safety slip and trip assessments had been completed for staff to minimise the risk of falls and trips when staff were in people’s homes. Feedback from a staff member included, “I feel safe working for this organisation and I am happy to be part of the team. The management is supportive, approachable and always willing to help when needed.”

Staff knew who they were accountable to and understood their roles and responsibilities in ensuring people’s needs were met. They had access to a range of policies and procedures to guide them in their roles and to ensure people were cared for safely.