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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 January 2017

This inspection took place on 4 January 2017 and was announced. Carers 4 U Ltd is a domiciliary care agency that provides personal care and support for people living in their own homes. At our last inspection of the service on 19 and 21 January 2016 we found a breach of legal requirements because the provider did not always keep up to date records of staff supervision sessions or annual appraisals.

At this inspection we found that the provider had taken action to make sure that records relating to staff supervisions and annual appraisals were kept up to date.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People said they felt safe and staff treated them well. The service had appropriate safeguarding adults procedures in place and staff had a clear understanding of these procedures. There was a whistle-blowing procedure available and staff said they would use it if they needed to. Procedures were in place to support people where risks to their health and welfare had been identified. Appropriate recruitment checks took place before staff started work. People’s medicines were managed appropriately and people received their medicines as prescribed by healthcare professionals.

The registered manager and staff had a good understanding of the Mental Capacity Act 2005 and acted according to this legislation. Staff had completed an induction when they started work and they had received training relevant to the needs of people using the service. People’s care files included assessments relating to their dietary support needs. People had access to health care professionals when they needed them.

People were provided with appropriate information about the service. People and their relatives said staff were kind and caring and their privacy and dignity was respected. They had been consulted about their care and support needs and care plans were in place that provided information for staff on how to support people to meet their needs. People were aware of the complaints procedure and said they were confident their complaints would be listened to, investigated and action taken if necessary.

The provider recognised the importance of monitoring the quality of the service provided to people. They took into account the views of people using the service through satisfaction surveys. The provider carried out unannounced spot checks to make sure people were supported in line with their plans of care. Staff said they enjoyed working at the service and they received good support from the registered manager and care coordinators.

Inspection areas

Safe

Good

Updated 31 January 2017

The service was safe.

People using the service said they felt safe and that staff treated them well.

Appropriate recruitment checks took place before staff started work.

Safeguarding adult’s procedures were robust and staff understood how to safeguard the people they supported from abuse.

Appropriate procedures were in place to support people where risks to their health and welfare had been identified.

People’s medicines were managed appropriately and people received their medicines as prescribed by healthcare professionals.

Effective

Good

Updated 31 January 2017

The service was effective.

Staff had completed an induction when they started work and received training relevant to the needs of people using the service.

Staff were supported in their roles through regular supervision and an annual appraisal.

There was an out of hours on call system in operation that ensured management support and advice was always available for staff when they needed it.

The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and acted according to this legislation.

Peoples care files included assessments relating to their dietary needs and preferences.

People had access to a GP and other healthcare professionals when they needed them.

Caring

Good

Updated 31 January 2017

The service was caring.

People’s privacy and dignity was respected.

People were provided with appropriate information about the service. This ensured they were aware of the standard of care they should expect.

People and their relatives, where appropriate, had been involved in planning for their care needs.

Responsive

Good

Updated 31 January 2017

The service was responsive.

People’s needs were assessed and care records included detailed information and guidance for staff about how their needs should be met.

There was a matching process in place that ensured people were supported by staff that had the experience, skills and training to meet their needs.

People using the service and relatives said they knew about the complaints procedure and said they were confident their complaints would be fully investigated and action taken if necessary.

Well-led

Good

Updated 31 January 2017

The service was well-led.

There was a registered manager in post. Staff said they enjoyed working at the service and they received good support from the registered manager and care coordinators.

The provider recognised the importance of monitoring the quality of the service provided to people. They took into account the views of people using the service through satisfaction surveys.

The provider carried out unannounced spot checks to make sure people were being supported in line with their care plans.

Staff said they enjoyed working at the service and they received good support from the registered manager and care coordinators.