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Inspection Summary

Overall summary & rating


Updated 5 July 2019

About the service

Millbridge Care Home is a residential care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service can support up to 53 people. The care home supports people in two adjoining wings, both of which have multiple floors. At the time of the inspection, one wing was closed and undergoing extensive renovation which was nearing completion.

People’s experience of using this service and what we found

There was enough staff on duty to enable people to remain safe and receive care in a timely way. The environment was safe, and people had access to appropriate equipment where needed. People were supported to take their medicines safely.

Staff had received appropriate training and support to enable them to carry out their role safely. Support was provided to people so that their health was well managed, and staff had positive links with healthcare professionals which promoted wellbeing for them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff sought peoples consent before providing them with care and worked within the guidelines of the Mental Capacity Act 2005.

Staff were kind and caring and promoted people’s dignity. Staff understood the importance of treating people with respect and ensured they did this.

People’s records clearly identified support needs and preferences. Staff provided effective care for people which met their needs through person-centred care planning. Records accurately reflected the care that people had received. People actively participated in a range of enrichment activities. Complaints were managed in line with the providers stated procedure. People at the end of their lives were cared for to ensure they remained comfortable and supported in line with their own planned wishes.

Information from audits, incidents and quality checks was used to drive continuous improvements to the service people received. Staff were motivated and enjoyed strong team work, they felt well supported by the manager. People and their relatives told us that the manager and provider were visible, open and approachable.

Rating at last inspection

The last rating for this service was Good (Published 23 November 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Millbridge Care Home on our website at

Inspection areas



Updated 5 July 2019

The service was safe.

Details are in our safe findings below.



Updated 5 July 2019

The service was effective.

Details are in our effective findings below.



Updated 5 July 2019

The service was caring.

Details are in our caring findings below.



Updated 5 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 5 July 2019

The service was well-led.

Details are in our well-Led findings below.