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Great Oaks Dean Forest Hospice Good

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Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 1 January 2013
Inspection Report published 1 January 2013 PDF | 84.16 KB

Overview

Inspection carried out on 5 December 2012

During a routine inspection

People's diversity, values and human rights were respected. People’s wishes including their spiritual and religious views, and who they were happy to share their information with were clearly documented. In a letter to the provider one person said “My mum and I had a look at the website, read the newsletter and arranged an appointment. How amazed was I? It was nothing like I had feared.”

The provider worked actively with the NHS, County Council and other independent providers, to make sure that people’s needs were met as seamlessly as possible. Our conversations with staff demonstrated that they were well informed of the national guidance and of issues in end of life care. In the annual survey one person said, "I look forward to my visits to Great Oaks every Friday. I feel safe and I enjoy the love received". Another said, "I visit the hospice every Monday and I find it a wonderfully comforting and happy environment".

There were effective recruitment and selection processes in place. One person said, “The staff nurse responsible for my care was and is outstanding. I am so impressed with her. She goes above what I need and therefore I can relax in her presence”. The provider took account of complaints and comments to improve the service. The manager welcomed all types of feedback to assist them to improve and develop this relatively new service.