- Care home
Croham Place
Assessment report published 8 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 9 September to 19 September 2025. The service is a residential service providing support to people of working age and older people living with dementia, nursing needs and mental health conditions. The provider is registered for up to 35 people in these categories, 32 people were living at Croham Place at the time of this inspection. This is the first comprehensive inspection under the newly registered service provider, we inspected all the key quality questions.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those who were important to people to take decisions in people’s best interests where they did not have capacity.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People and their relatives were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights. Relatives said their family members received good quality care from knowledgeable staff.
Comments from people and their relatives included, “It is a good home”, “I feel safe and the staff look after us well.” Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. They also said the service provided interesting activities to keep people physically and mentally active.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
The chef told us how they supported people’s dietary needs by talking with them and created appropriate menus for them. People felt able to complain and were confident action would be taken and improvements would be made. People knew staff and leaders well. One person told us, “I know all of the staff, they are lovely.”