Five Rivers Living Residential Home

Updated 27 May 2025

Date of assessment: 23 June 2025 to 8 July 2025. We visited the service unannounced on 25 June 2025 and announced on 26 June 2025.

This inspection was carried out to review the quality of care and compliance with legal regulations. At the last inspection the service was in breach of regulations relating to person-centred care, dignity and respect, safe care and treatment, premises and equipment, governance, and staffing. At this inspection the service had improved and was no longer in breach of these regulations.

Substantial improvements had been made to all areas of the service. The registered manager and nominated individual (responsible for supervising the management of theservice) worked full-time at the service and were actively involved in all aspects of how it was run. A staff member said, “I have seen this home turnaround under the new leadership. They have put the hours in to make this home a success."

People received safe, dignified, care and support from well-trained, knowledgeable staff. There were always enough staff on duty to promptly meet people’s needs. Risks to people were understood and managed effectively to reduce the likelihood of harm. Staff knew how to safeguard people and protect their well-being.

Staff supported people to live healthy lives. Meals were nutritionally balanced and met people’s dietary needs. People were encouraged to be mobile, where possible, and to take part in activities and socialise with others. People made progress at the service, for example by gaining weight, walking, and improving their mental health.

The provider’s culture was based on openness and respect. The nominated individual and registered manager were committed to providing safe, high-quality, and compassionate care. They valued people, relatives, and staff and listened to their views. Regular audits were used to ensure all areas of the service were running effectively.

Updated 27 May 2025

People and relatives were happy with the quality of care at Five Rivers Living Residential Care and made many positive comments about the service.

People who were able to give their views said the staff were ‘friendly and supportive’ and ‘amazing’. They told us they were involved in care planning and satisfied with the care they received. They praised the cleanliness of the premises and said the food was ‘great’.

Some people could not directly tell us about their experience. We used an observation tool to assess whether they received good care. This showed that people were listened to, and staff actively supported them.

Relatives said the staff were well-trained, knowledgeable, and kind. A relative told us, “I love it, and [person] is very happy, all the staff talk to them and make them laugh, there’s a lot of worry off my mind now I know [person] is safe and well cared for.” Another relative commented, “[Person] is safe, staff are very pleasant and welcoming, [person] has their hair done, looks well, chats away, no worries.”

Relatives’ comments on the culture of the service included: ‘always big smiles all round, atmosphere is homely’; ‘nice and bright, accommodating staff, inclusive of everyone’; and ‘staff are accessible straight away, lovely atmosphere, nice to walk in, I love to visit, everyone is happy and jolly including the residents’.

Relatives told us the service had improved since our last inspection and praised the management team for the positive changes they had made. A relative said, “It’s now a very well organised home, the atmosphere is friendly, I am always made welcome, and I am absolutely happy with [person’s] care.”