Jessy Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider assessed people’s needs before providing a service to them, to determine the care package required. Care plans and relevant risk assessments were then developed, based on people’s needs and preferences. Care plans were regularly reviewed, including when people’s needs changed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The provider used relevant tools to assess and monitor people’s care needs. For example, tools to monitor people’s nutrition and hydration needs and skin integrity risks.

People received appropriate support with their meals and drinks, where this was part of their care plan. Relevant information about this was recorded in their care plans, including any specific dietary requirements or choking risks. People confirmed they were satisfied with the support staff provided in this area.

The provider worked well across teams and services to support people. They made sure information was shared appropriately when people moved between different services.

The staff team communicated well and had contact with the registered manager regularly. They had team meetings and exchanged information via a message channel and the provider’s secure electronic system.

Staff felt there was good communication and one told us, “We support each other, catch up and have meetings.”

When required, the team also worked with other health and social care professionals. One professional told us about a positive experience they had had working with staff from the service.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The registered manager ensured care plans contained detailed information about each person’s health conditions and any support required. There was also information about people’s oral health needs. Support was delivered at people’s own pace to help maintain their health and wellbeing. One relative told us how proactive staff had been with making practical suggestions whilst their loved one was awaiting an operation.

Staff followed any instructions given by external healthcare partners, such as those in relation to managing skin integrity issues. Staff also supported people in the community, where this was part of their care plan. This helped to promote their wellbeing and physical activity.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care plans outlined people’s individual hopes and goals, as well as the support required to achieve them. For instance, goals included maintaining independence within their own home, improving nutritional intake and returning to preferred leisure activities. Care plans were regularly reviewed to ensure that the support provided continued to meet people’s individual needs and resulted in positive outcomes.

People and their relatives shared positive examples of improvements achieved since receiving support from the service. One person told us, “They’ve built my confidence.” Two relatives also described the significant positive impact the service had on them as family members, explaining that the reliable, proactive, and compassionate service provided by Jessy Care had given them peace of mind.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity to consent to decisions about their care was assessed and recorded in their care plan. The provider sought evidence where people had a lasting power of attorney for decisions in relation to their health and welfare.

Staff understood the importance of ensuring people consented to the care they offered. People told us staff listened to them and respected their choices.