Jessy Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives spoke highly about staff and told us they were very caring and respectful.People’s feedback included, “They are absolutely brilliant…They are proper caring carers, it’s in their blood” and, “They are patient and let me take my time.” A relative told us, “They have been so unbelievably accommodating for [Name]. They could not do more for them… time and time again they’ve gone above and beyond for them.” A healthcare professional told us they had observed the registered manager clearly had a good relationship with people.

Staff spoke about people respectfully. They understood how to promote people’s dignity and provided examples of this. One person told us, “I am very comfortable with them (staff) when they are providing personal care.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff knew people’s preferences and respected their wishes. Staff adapted the support they offered according to individual needs. Each person’s care package and visiting times were tailored to their preference.

Care plans contained relevant information about people’s likes and dislikes, and any protected characteristics under the Equality Act. This helped ensure staff considered any related needs and respected these accordingly. Care plans included detailed, personalised information about what mattered most to each person, helping staff develop meaningful relationships and gain a better understanding of their individual needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to remain independent in their own homes, with care planned and delivered in a way that promoted and maximised independence wherever possible. For example, people who were able to manage their own medicines independently were encouraged and supported to do so. Care plans outlined people's preferences, choices and the level of support they wished to receive from the service.

People told us staff promoted their independence and respected their wishes. One person said, “They encourage me to do things” and another commented, “They listen to you.”

The provider listened to and understood people’s needs, views and wishes. Staff usually responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were responsive when people showed signs of pain or distress. They reported any concerns or changes in people’s presentation and were able to call for advice from management staff in the event of emergencies.

Care records showed staff were flexible and responsive to people’s immediate needs and requests. One relative commended staff for the emotional support and reassurance they provided to their loved one following a fall.

The provider cared about and promoted the wellbeing of their staff and supported them to always deliver person-centred care.

Staff told us they felt supported, and one commented, “I feel supported because we communicate and support each other in the field.”

Staff had regular opportunities to feedback any issues or wellbeing concerns in team meetings and supervision. The registered manager told us they were planning to have a team day out, to promote team building and wellbeing. Staff also had access to a chaplain, via the office hub the provider was based in, should they wish to use this service.