Jessy Care Ltd

Updated 3 June 2026

Date of assessment: 4 June to 17 June 2026, including a site visit to the office on 8 June 2026. Jessy Care Ltd provides personal care to people in their own homes. At the time of the assessment, they were supporting 3 people. The provider had also recently registered to provide nursing care to people in their own homes, but at the time of our assessment this aspect of the service hadn’t commenced, so this assessment report only covers the support to people provided with personal care.

The service provided safe, effective care which met people’s needs and preferences. Staff were appropriately recruited, trained and supported. The provider assessed people’s needs and worked with them, and their families where appropriate, to develop detailed care plans so staff knew how to support people effectively. Care plans and risk assessments were reviewed and updated when people’s needs changed.

The provider had an electronic care planning system, which enabled them to plan care visits and arrange staffing accordingly. This helped ensure people received a reliable service. There was good communication between the staff team and management.

People received their medicines as prescribed, but we noted some gaps in records relating to variable dose medicines and those prescribed for use ‘as required’. The registered manager agreed to address this. Staff knew how to raise safeguarding concerns and felt confident any issues they reported would be addressed. Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions.

The service was well managed and there were some systems in place to monitor the quality of the service. However, some improvements were needed to make governance more robust, and the registered manager agreed to commence formal auditing of relevant records. The registered manager listened to feedback from people, relatives and staff to continually improve the service. Staff and managers worked well in partnership working with families and professionals to ensure people’s needs were met. Staff were motivated and felt there was a positive, person-centred culture within the service.

Updated 3 June 2026

People received personalised care from staff who were caring and respectful. People and relatives were very happy with the care they received and told us staff were usually on time and never missed any care calls. They confirmed staff listened to them and respected their choices. People told us staff were, “Really nice,” “Doing a good job” and “Dedicated.”

People were satisfied with the support they received in relation in their medicines. They told us staff respected their privacy and dignity, and they felt comfortable when being supported with their personal care needs. People were happy with the support they received with meals and drinks, and one person told us how much they enjoyed cooking with staff and exchanging recipes.

People were fully involved in decisions relating to their care and with managing any risks and health conditions. Relatives told us the caring and reliable service their loved ones received had given them peace of mind, and they appreciated the flexible and responsive approach of staff and the registered manager. One relative commented, “They’ve set the bar so high. I don’t think we could get better care.”