Polesworth Group Newborough Close

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they liked the staff and described them as “kind and caring” toward them. Relatives consistently gave positive feedback about the staff team and felt their loved ones were well care for. One relative told us, “To sum it up, I would recommend the service, giving it 110%. I would like to put my own name down to move in.”

We observed staff on shift consistently treated people with kindness, empathy and compassion. One staff member moved about the home in an unrushed way, which was important for the age group of the people living there. The registered manager told us, “It is important staff recognise this is not a fast-paced home to work in. Getting the pace right shows a good caring approach.”

Staff gave us examples of how they promoted privacy and dignity toward people. One staff member told us, “I always knock on bedroom doors, and when supporting with personal care, cover a person with a towel.”

The provider and staff team were committed to treating people as individuals, ensuring support was person-centred in meeting people’s aspirations. They made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals. People were happy to show us their bedrooms, and some had chosen to display items and had personalised their room. Another person liked a minimalistic approach, with everything put away.

Some people living at the home had interests in arts and craft work and showed us the items they were working on. One person told us, “We really like sitting at the table together doing our crafts.”

Some people living at the home enjoyed music, dance and drama and attended ‘Move It’ – a community movement project including music, dance and drama group with an objective of developing skills and confidence.

The home had a garden which people could access. They told us they enjoyed sitting outside, when it was not too hot, and having a drink at the table.

Whilst most of the time there was a single staff member supporting people living at the home, this was not detrimental to them being treated as individuals. People told us they always felt supported in a way they wished for and the staff member on shift had individual time for them. They also told us they enjoyed each other’s company and liked doing things together.

People’s individual choices and protected characteristics were respected. Staff gave people privacy and time to spend alone in their bedrooms if they wished for this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported and given opportunities to make meaningful choices about how to spend their time. One person had enjoyed doing their ironing, another person was doing some colouring, and 2 others were doing craft activities together during the morning of our inspection visit.

People also enjoyed household tasks and 2 people worked together loading the dishwasher after lunchtime and wiping the table. The staff member told us, “[Name] and [name] like their tasks and to be left in the kitchen to do them, I am here if needed and they will call me.”

Prior to our inspection day, people had gone out to a local ‘cowboy rodeo’ event and enjoyed this and the music but felt a bit tired afterwards and enjoyed the following day (our inspection day) as a rest day spent at home. People told us they did not want to go out everyday and liked to listen to music or watch TV in the afternoons. One person showed us their mini greenhouse where they were growing some tomatoes and a strawberry plant, and they enjoyed watering and looking after the plants.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Routine was very important to 1 person who had set times for tasks and liked to use specific items in the home. We saw a staff member had an understanding of the importance of this for this person. For example, when this person asked for a glass so they could get themselves a drink, staff offered them 2 different types of glass design, but the person said no, they were not right. The staff member then got another glass from the dishwasher, and this was the one the person wanted. This understanding by staff meant the person experienced no anxiety and their immediate needs were met.

One person sat down for lunch but felt a bit low down at the table and asked staff to get her cushion. The staff member went to fetch this to ensure the person was comfortable for lunchtime. We observed a mealtime which was a positive and relaxed experience for people, with the staff member sitting and joining people with lunch. This provided opportunities for conversation and sharing.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff feedback was positive about the management team. One staff member told us, “We have on-call support, daytime and at nights. I feel I can call this whenever needed and I know one of the managers will pick up and help or come here if needed.”

Staff received one-to-one supervision, access to training through online sessions and some face-to-face taught sessions. Team meetings took place and staff told us they felt they could contribute to these.

The provider had information and support systems in place for staff wellbeing. For example, information was available to staff on Mental Health Support access. Staff could also access nationally recognised mental health support and wellness groups.