- Care home
Polesworth Group Newborough Close
Assessment report published 24 July 2026
Contents
Ratings
Our view of the service
Date of inspection: 10 July 2026
Newborough Close is a care home operated by the provider Polesworth Group Homes. It is registered to provide personal care and accommodation for up to 4 people. The service is registered to provide support to older adults living with a learning disability and autistic people. At the time of our assessment there were 4 people living at the home. This was the first inspection of this service, and we reviewed all 5 key questions.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.
Newborough Close is an adapted bungalow meeting the needs of people living there and is well presented offering a modern, clean and welcoming environment.
Trained staff delivered care and support in a patient, gentle person-centred way to the older people living there. Staff followed the provider’s policies and procedures, ensuring people received their medicines as prescribed and in a safe way. Staff knew people well and how to keep them safe, following risk management plans. They understood their responsibilities to protect people from abuse and potential harm.
Effective communication took place between the staff and management team and meant any changes in people’s needs were addressed in a timely way.
Staff felt comfortable with lone-working arrangements and the support systems in place around this. Staffing levels met people’s needs and were adjusted whenever needed, such as to support planned days out, or to cover healthcare appointments.
The provider followed the Mental Capacity Act 2005 (MCA) and staff had an awareness of what this meant in their job role. Staff understood the importance of gaining people’s consent when supporting them with, for example, personal care and maintained people’s privacy and dignity. No one living at the home currently had any restrictions placed upon their liberty under the Deprivation of Liberty Safeguards (DoLS).
The provider ensured safe staff recruitment took place and that staff were supported in their job role.
The provider had systems and processes in place to ensure standards at the home met the regulations and a good service was provided to people. Feedback from people, relatives and staff was encouraged and used to develop and maintain a good service.
People's experience of this service
People living at the service used verbal communication and were able to share their feedback with us. We also observed the care people received and spoke with their relatives.
People were very happy living at the home and were eager to tell us how much they ‘loved the bungalow’ and felt it was much better than their previous home, which had stairs they had begun to find more difficult to manage. The provider had sourced the bungalow specifically so the group of friends could move together, which they told us they were very pleased about.
People felt safe and received the care and support they needed. People were comfortable with staff and engaged in a relaxed way with them.
Staff encouraged people to have choice and control in their lives and promoted independence whenever possible. People were supported to participate in activities that were meaningful to them and to enjoy relaxed days at home, when they wished to.
Relatives gave positive feedback and felt their loved ones were well cared for. Staff supported people to maintain important relationships.