We saw recent comment books where people who used the service had said "Very friendly staff, I was looked after very well, everyone was very friendly". "The welcome, quality and speed of service and administration and comfort and skill throughout the procedure rank this above private treatment". We also saw feedback from the host hospitals which included. 'Vanguard exceeded our expectations because of good quality assurance processes'. 'A good service to the high standard we have come to expect'.
The provider had effective recruitment and complaints systems in place. Monthly audits were undertaken at each location which included infection prevention and control. Incidents were recorded and reported monthly where any actions were agreed and followed up.