We carried out a review of the data available to us about HF Trust - Worcestershire & Warwickshire DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HF Trust - Worcestershire & Warwickshire DCA, you can give feedback on this service.
Systems were in place to identify people’s individual safety risks and to promote people’s safety. Staff were available to meet people’s needs and support them to enjoy activities and other opportunities to maintain their interests. Staff provided people with support to have the medicines they needed to remain well and encouraged people to follow good infection control and food hygiene practices.
People were supported to make decisions about all aspects of their life; this was underpinned by the Mental Capacity Act 2005. People were encouraged to have choice and control of their lives and to make decisions about their care. Staff gained consent before supporting people.
People were involved in food shopping and planning and cooking the meals they wanted. Staff encouraged people to eat a balanced diet to maintain their health. People were supported to attend healthcare appointments when required to ensure their health was maintained and their needs met.
Staff treated people with kindness and knew what was important and mattered to them. Staff had received training in understanding equality and diversity to ensure each person’s individual needs were met and their right to privacy was respected. People were supported to maintain their life skills which promoted their independence.
Care plans reflected people’s needs and preferences and guided staff on how to respond to those needs in a way people preferred.
Staff felt confident in their roles and understood their responsibilities because they received on-going training and support from the manager. The manager was described as 'approachable' and frequently worked with people so knew them well.
People were encouraged to make their views about the service known and felt listened to. The provider had systems to check the quality of care provided so people continued to receive a service that met their needs and promoted their wellbeing.
More information is available in the full report
Rating at last inspection: Good. The last report was published on 29 July 2016.
About the service: HF Trust - Warwickshire DCA is registered to provide personal care to people with a learning disability or autistic spectrum disorder. There were seven people using the service at the time of our inspection.
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
HF Trust - Warwickshire DCA is registered to provide personal care to people with a learning disability or autistic spectrum disorder. There were six people using the service at the time of our inspection.
A requirement of the provider’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager at the service.
People received support from a consistent staff team who understood their care needs. People knew the staff well and which staff member was going to support them at each scheduled visit. The support people received was from staff who cared and took time to understand them.
Staff we spoke with had received training in protecting people from abuse and understood their responsibilities to keep people safe and protect them from harm. Staff felt confident about reporting any concerns or poor practice to their managers.
Care plans included risk assessments for people’s health and welfare. The plans were written with guidance for staff on how to manage identified risks, and were focussed on supporting people to take risks if they wanted to. Staff understood people’s needs and abilities because they read the care plans and shadowed experienced staff until they knew people well.
Staff had completed training to support them in meeting people’s needs effectively. This included training in medicines management so people could be assured they received their medicine from staff who had been assessed as competent to give medicines safely.
Staff understood and worked within the principles of the Mental Capacity Act 2005. Staff understood they had to respect the decisions people made if they had capacity. Relatives confirmed that staff supported people to make their own decisions, but were confident staff would also act in people’s best interests if a need arose.
People were involved in deciding and planning what they had to eat, but staff encouraged people to follow a healthy eating plan. People were supported to access support and advice from health professionals on a routine basis as well as when sudden or unexpected changes in their health occurred.
Staff understood the ethos of the service was to provide support that enabled people to live as independently as possible. Care plans included guidance for how staff should support people to maintain their dignity, choice, independence and relationships with others. People were supported to engage in activities and interests that were meaningful to them.
The management team provided good leadership and people who used the service found them approachable and responsive. Staff said they received good support from the management team. There were processes to monitor the quality of the service provided and understand the experiences of people who used the service.