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Evolve Supporting Prospects

Overall: Good read more about inspection ratings

Unit 23, Bury Business Centre, Kay Street, Bury, Lancashire, BL9 6BU (0161) 761 0035

Provided and run by:
Easycare Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

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Background to this inspection

Updated 13 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was undertaken by one adult social care inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Evolve Supporting Prospects is a domiciliary service providing care and support to people living in their own homes. Areas of support included personal care, medication and meal preparation.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This was a comprehensive inspection, which took place on the 30 and 31 January 2019. The inspection was announced. We gave the service notice of the inspection visit as we needed to be sure that managers would be available. On the first day of our inspection we contacted people and their relatives by telephone to seek their feedback about the service provided. On the second day we visited the office location to meet with managers and staff as well as review care records and information about the management and conduct of the service.

What we did:

Prior to the inspection the provider sent us a completed Provider Information Return (PIR). This is a form, which is requested on an annual basis and asks the provider to give some key information about the service, what the service does well and what improvements they plan to make. We also reviewed information we held about the service, including notifications the provider had sent us. A notification is information about important events which the provider is required to send us by law.

We also contacted the local authority and Healthwatch Bury to seek their feedback about the service. No concerns were received.

During our inspection we spoke with 18 people who used the service, the relatives of three people, the field supervisor, senior supervisor, two care workers, the registered manager and the registered provider. We reviewed the care files for four people, eight medication administration records (MARs), three staff recruitment files and training and development records as well as information about the management and conduct of the service.

Overall inspection

Good

Updated 13 March 2019

About the service: Evolve Supporting Prospects is a domiciliary care agency. It provides personal care and support to people living in their own homes. At the time of the inspection approximately 65 people were using the service.

People’s experience of using this service:

People continued to receive care and support in a safe way. Staff knew how to keep people safe from harm and people told us they felt safe. People said they were supported by consistent staff and received their support in the right way. Staff had received training in infection control and had access to personal protective equipment. Areas of potential risk were identified, assessed and planned for to help keep people safe.

People continued to receive effective care from skilled and competent staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and procedures were in place to support this practice. Staff supported people to maintain a healthy diet, in line with their assessed needs, and to access health care if this was needed.

People said staff were kind and caring. People were confident that staff were able to support them in meeting their individual needs in a kind and compassionate way. People were supported and encouraged by staff to make decisions as to how their needs were met. Staff spoken with clearly understood the importance of respecting people's privacy, dignity and independence.

Staff continued to support people in a responsive way. Assessments and care plans were in place which identified the areas of support people wanted and needed. The support people received was centred around them, and they were involved in any decisions made, where possible. Suitable arrangements were in place to respond to any complaints and concerns. People we spoke with felt they were listened to and were confident any issues would be responded to.

The service continued to be well managed. Staff said the registered manager and provider were approachable and responsive to requests for advice and support. People, and their family members were actively encouraged to provide feedback on the service and staff worked well as a team in an open and supportive manner. Everyone spoke positively about the service and the quality of the support being provided.

Rating at last inspection: Good – 28 July 2016.

At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Our findings demonstrated that the service continued to meet all relevant fundamental standards. Further information is in the detailed findings below.

Why we inspected: This inspection was carried out as part of our planned schedule of inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive, and will inspect the service again, if we receive information that indicates risk.

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