TwentyOneDental

Updated 14 May 2026

We carried out this announced on-site inspection on 22 September 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Hove and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff (which includes visiting clinicians), of which there were 2 dentists, a visiting oral surgeon, a visiting seditionist, a visiting endodontist, 3 dental nurses, a dental therapist, a dental hygienist, 2 receptionists, a treatment co-ordinator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including a dentist, a dental nurse, the dental hygienist, the visiting sedationist, 2 receptionists and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 14 May 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients consistently praise the team for their exceptional care, professionalism, friendliness and genuine compassion.

Staff are describes as skilled, understanding and particularly supportive of anxious patients.

Patients also reported a significant boost in confidence and quality of life following some treatments.

Patients commented positively about the standards of cleanliness. 4 patients commented about the cleanliness of the practice. The practice is beautiful, spotless and incredibly welcoming.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One comment stated I was in pain, seen the same day treatment was superb.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Feedback stated I felt listened to and my concerns were acknowledged” and “clear and open communication throughout.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.