Angelcare UK Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider promoted people’s independence, ensuring they understood their rights and had choice and control over their care and wellbeing.

Staff had a strong understanding of individuals’ needs and treated each person with dignity and respect. Care plans clearly outlined what people could do independently and where they required support, reinforcing autonomy.

Staff encouraged people to carry out tasks for themselves wherever possible, supported by appropriate equipment to maintain safety. For example, one person said staff positioned mobility equipment appropriately, to enable them to get out of bed safely.

Staff also assisted a person to reorganise their living space, implementing these changes supported the person to create a more accessible and comfortable environment.

In another instance, staff explored all reasonable options to support a person’s wish to take part in an activity trip with a family member. Although the trip could not go ahead, the person and their family appreciated that staff made every effort to consider and pursue possible solutions.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.