Angelcare UK Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The dates of inspection were from 14 January 2026 to 12 February 2026. We visited the office on 14 and 30 January 2026. Angelcare UK Limited is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 37 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was supporting 1 person with a learning disability.

The provider demonstrated a consistently good standard of care across the service. There was a positive learning culture, with staff encouraged to report concerns openly and lessons from incidents routinely reviewed and embedded into practice. Safeguarding arrangements were effective. Although a small number of statutory notifications had been initially overlooked, the registered manager took immediate corrective action.

People experienced safe, person-centred care supported by well‑established processes for assessing and managing risks. Risk assessments were detailed, kept up to date and informed staff practice. Infection prevention and control arrangements were established and effective. People and their families were involved in planning and reviewing care, and the electronic care system ensured staff had up‑to‑date information.

Medicines were managed safely, with improvements made since the last inspection. Consent was sought appropriately, and staff understood their responsibilities under the Mental Capacity Act.

Staffing was a notable strength. The provider ensured there were enough suitably skilled staff who received consistent supervision, training and development opportunities. Induction and competency processes were robust. People and relatives told us staff were reliable, well trained and provided good quality care, including exceptional end‑of‑life support informed by Gold Standard Framework (GSF)

Leadership across the service was strong and inclusive. Both registered managers promoted an open, positive culture and staff described feeling valued and supported.

Governance systems were effective and embedded. The provider was committed to continuous learning and innovation. They actively sought feedback from staff, people using the service and families, using this to shape improvements. Leadership also extended into the wider community through partnerships, mentoring and social action initiatives, demonstrating a commitment to social responsibility and high‑quality care.

People's experience of this service

Overall, people and families expressed high satisfaction with the service, valued the care provided by staff and managers, and felt their feedback was listened to. Where concerns had been raised people said these were generally resolved quickly.

Care staff were described as kind, caring and friendly. Many said they received support from a small, consistent team of care staff whom they knew well. Several people highlighted specific care staff by name and described them as exceptional. In general, people felt comfortable with staff and in some cases viewed care staff as “like family”, or “more like a friend.” People told us, staff were generally on time, stayed for the full duration of visits, and often stayed longer when needed. People said they felt safe.