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Inspection Summary

Overall summary & rating


Updated 2 February 2021

About the service

Greenfields Care Home is a residential care home providing accommodation and personal care. The service can support up to 30 people within one building. Bedrooms and facilities are located on all floors of the building. Twenty people were living at the service at the time of this inspection.

People's experience of using this service and what we found

Systems for the management of infection prevention and control were in place to minimise risk of cross infection during the Covid-19 pandemic.

People were protected from abuse and the risk of abuse.

Regular safety checks were carried out on the environment and equipment to maintain people’s safety.

People received their medicines appropriately by trained and competent staff.

Recruitment procedures were in place to help ensure that only suitable staff were employed at the service.

People’s needs and wishes were sought and recorded in their individual care plans which were reviewed on a regular basis.

People were supported by staff to maintain contact with their family members.

Systems were in place for the management and review of complaints. People and their family members knew who to speak to if they wanted to make a complaint.

Systems for the oversight and monitoring of the service people received were in place. People’s views were sought on the service they received whilst living at Greenfields Care Home.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (Published 11 October 2019).

Why we inspected

This was a planned focused inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Greenfields Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 February 2021

The service was safe.

Details are in our safe findings below.



Updated 2 February 2021



Updated 2 February 2021



Updated 2 February 2021

The service was responsive.

Details are in our responsive findings below.



Updated 2 February 2021

The service was well-led.

Details are in our well-led findings below.