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Deafness Support Network Good

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2019

About the service

Deafness Support Network (DSN) provides personal care and support for up to 24 adults who are D/deaf and may have dual sensory impairment; learning disability; physical disability or mental health problems. People live within one of four properties which are situated in Northwich close to the town centre. The main office is situated in the largest of the properties. At the time of our inspection there were 23 people using the service.

The word Deaf (with a capital D) is used to denote an individual whose first language is British Sign Language (BSL), whilst the term D/deaf is widely recognised by service professionals and refers to everyone with a hearing loss which includes Deaf, deafened and hard of hearing. D/deaf will be used throughout this report.

People’s experience of using this service and what we found

People experienced exceptional individualised care, tailored to their needs and delivered by staff who knew the needs likes and preferences of the people they supported well. Staff ensured that people were well prepared for new experiences to reduce anxiety. People experienced full and active lives with support to build and maintain relationships.

People received care that was safe. Systems were in place to ensure they were protected from abuse and avoidable harm. Medicines were managed and administered safely. Staff’s competency to do so was regularly checked. Staff supported people to maintain a clean and safe environment.

People were supported by well-trained and competent staff who knew them well. The service ensured people’s needs were assessed and regularly reviewed so that they received care that was effective. There were sufficient staff to meet people’s needs and checks were carried out to ensure that only suitable staff were employed. People were well supported to maintain their health and wellbeing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. Warm and friendly relationships had been developed and people were at ease in staff’s company. People were treated fairly and without discrimination by staff who advocated to ensure their rights were protected.

The registered manager and staff were clear about the responsibilities of their roles. There was an open and transparent culture with emphasis on capturing learning and partnership working, in order to continuously improve the service wherever possible.

Rating at last inspection

The last rating for this service was Good (last report published 10 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 19 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 19 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 19 November 2019

The service exceptionally responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 19 November 2019

The service was well-led.

Details are in our well-led findings below.