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Deafness Support Network Good

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Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF | 85.91 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

Concerns were raised recently that staff were overworked, that they didn't have time for breaks and that there was too much overtime.

The manager confirmed that there were enough care workers available to meet the current needs of the people who used the agency. Most staff confirmed that they usually had sufficient time to support people as needed. However, some staff said that the shift pattern of twelve hours was too long sometimes. One staff member commented that "It is very busy here, but we always have one staff member around so that we can get a break and something to eat without interruption. Sometimes we don't get a lot of time for a break."

Rotas showed the staff available to meet the needs of the people. Staff tended to work twelve hour shifts of three days working then three days off on a rolling rota. Each supported house had different levels of support across the day which reflected the needs of the people using the service. Each house had cover over a twenty-four hour period.