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Deafness Support Network Good

All reports

Inspection report

Date of Inspection: 5, 6, 17 September 2012
Date of Publication: 4 October 2012
Inspection Report published 4 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 September 2012, 6 September 2012 and 17 September 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff and talked with stakeholders.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

The provider was meeting this standard. People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and support was planned and delivered in a way that was intended to ensure people's safety and welfare. We looked at four care plans for people using the service. These were personalised and provided good guidance on the support people needed and how this would be met. The information showed that the person had been involved in the development of the plan. Each person's file contained a support plan, health action plan, risk assessments and a daily contact sheet. The daily contact sheet showed what each person did across the week. Each plan seen showed a wide range of activities that were undertaken across the day, at weekends and during the evenings. People told us that they take part in a range of activities that are designed to meet their individual needs. People's wishes about social and leisure activities were detailed in a structured individual plan. It was clear from discussions with people who use the service, staff members and from the care records that people's daily and weekly activities were flexible and could be altered to meet the wishes of the individual.

People's health care needs were recorded in the health action plan and medical reports section of their care file. Visits to the GP, optician, dentist, audiology department, medication reviews and hospital appointments were well documented. Each person had an annual review to which their social worker was invited. Documented in the review were comments from the individual, their key worker (named member of staff) and the manager. This information showed what the person had achieved over the last year and their aims and objectives for the next year. All reviews seen were up to date.