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Inspection Summary


Overall summary & rating

Good

Updated 3 July 2018

The inspection took place on May 2018 and 5 June 2018 and was unannounced.

Genesis Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Genesis Care Home accommodates up to 42 people in one purpose built building. On the days of our inspection there were 40 people living at the home. Genesis Care Home is a three storey building with single bedrooms that all have ensuite facilities. Each floor has a lounge and dining area and a passenger lift is available.

The home has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection the home was rated Good. At this inspection we found the home remained Good. The home is rated Good as it met all the requirements of the fundamental standards.

Safe and robust recruitment procedures were in place and sufficient staff were employed to meet people's assessed needs. All staff had completed an induction and completed mandatory training for their roles. Staff supervision took place regularly and also an annual appraisal. Staff attended team meetings.

People's needs were assessed prior to moving in to the home and this information was used to develop risk assessments and person centred care plans. These documents were regularly reviewed and updated as required. People were offered choice and their independence promoted where possible.

People's needs that related to age, disability, religion or other protected characteristics were considered throughout the assessment stage and care planning development.

The dining experience at the home was positive. People were complimentary about the food and drink and told us they were always offered a choice. Staff offered appropriate support as required and demonstrated good interaction throughout mealtimes.

We observed people being treated with dignity and respect. Positive interactions between people and staff were consistently observed throughout our visit. Staff were caring and demonstrated kindness and empathy.

Activities were available for people to participate in if they chose to and they told us they enjoyed these.

A safeguarding policy and procedure was in place. Staff had received training in safeguarding and were confident to raise any concerns they had.

The registered provider had medication policies and procedures were in the place. medicines were ordered, stored, administered and disposed of in accordance with good practice guidelines.

Governance systems were in place and included regular audits of key areas across the home. The information from the audits was analysed to identify areas for development and improvement and these areas were actioned in a timely manner.

The home operated in accordance with the principles of the Mental Capacity Act 2005 (MCA). Records showed that capacity assessments were in place when required. Consent was sought for care and treatment.

A complaints procedure was in place and people and their relatives told us they knew how to raise a concern or complaint.

Genesis Care Home was well maintained and all equipment was regularly serviced. All required health and safety checks and documentation were in place as well as fire safety equipment checks.

Inspection areas

Safe

Good

Updated 3 July 2018

The service remains Good.

Effective

Good

Updated 3 July 2018

The service remains Good.

Caring

Good

Updated 3 July 2018

The service remains Good.

Responsive

Good

Updated 3 July 2018

The service remains Good.

Well-led

Good

Updated 3 July 2018

The service remains Good.