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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 21 August 2013
Inspection Report published 21 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013 and talked with staff.

Our judgement

People were cared for by staff who were not suitably supported to carry out their roles.

Reasons for our judgement

Following our previous inspection on 21 February 2013, the service had given us an action plan to show us the improvements they were going to make to support staff more effectively.

The action plan stated that all staff would have an appraisal in April 2013. We looked at ten appraisal forms. Only two of them had been completed. The other eight had been completed by the staff members in April but the subsequent meetings with the manager had not taken place so the process had not been completed.

We spoke with staff and they told us that they had not received supervision and they did not feel supported in their job roles. One staff member told us that they had never had a supervision session since they commenced working at the home. We looked at five staff supervision reports. Two of them had had one supervision session in the last year and the other three had not had supervision for over a year. The action plan had stated that staff would receive regular supervision. This meant that staff did not have regular, planned time to discuss their work performance and development needs individually.

We looked at five staff training records. We saw that four staff had never received training in safeguarding vulnerable adults. We also saw that two staff had never received training in moving and handling and the other three staff had not received an update when their certificates had expired. We asked the manager about this and we were told that this training had taken place but had not been recorded. They could not tell us when this had taken place. The staff we spoke with did tell us that they received regular training with the home's trainer but they were unsure if all the appropriate mandatory areas had been covered.

We asked about team meetings and we saw that a senior staff meeting and a kitchen staff meeting had recently taken place. When we asked why there had not been a team meeting for all the care staff, the manager told us that they had set one up but none of the staff had chosen to attend.

We have requested further regular information from the home under Section 64 of the Health and Social Care Act 2008 so we can monitor the staff support and appraisal, staff team meetings and staff training on a monthly basis.