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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 29 March 2013
Inspection Report published 29 March 2013 PDF | 87.34 KB

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We found that people’s consent to their care was sought. We found that people’s best interests were protected if they were unable to give consent or make decisions for themselves. A relative said, “The staff keep me informed about my mum….I have reviewed the care plan with the manager.”

We found that individual care plans and risk assessments were in place and that people’s needs were being met. A relative told us, “My mum was ill and said she didn’t want to go to hospital. The staff looked after her here with help from the district nurses and she was fine.”

A visiting district nurse told us the staff team were co-operative and always willing to follow care instructions and guidance.

We found that staff were trained and supported to provide safe and effective care to residents. We found that staff did not have access to regular, planned supervision sessions or appraisals.

There was a suitable and sufficient range of equipment in place to safely meet people’s needs and promote their independence.

We found that a suitable system was in place for people to make complaints both within and outside of the service.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time. The manager at the home was not registered with the Care Quality Commission.